Who are we?
Our Privacy Promise
Your privacy is of utmost importance to us. Any of your personal details will only be used by Harrods and our carefully selected third party partners to ensure that we deliver an excellent service to you.
As is the case with many large and high profile organisations, communications by telephone may be recorded for the purposes of monitoring our customer service standards, training and for security purposes.
How do we use your information?
Harrods Limited is a registered data controller under the Data Protection Act 1998.
Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used to:
Where you have consented, we may also pass your information onto other companies in the Harrods Group, or carefully selected third parties who may inform you about their products and services which may be of interest to you.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please select, click or tick the relevant box on the screen on which we collect your data.
How we collect your information?
We may collect and process your information as follows:
Disclosure of your information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
Keeping in Touch with Harrods and Your Rights
At Harrods we want to keep you up to date with information about new ranges, special offers and improvements to this site. If you decide you do not wish to be contacted by us, you can request that we stop using your information and that we stop mailing information to you, by writing to the Customer Services Department, quoting Security and Privacy Enquiry, at Customer Services, Harrods, 87-135 Brompton Road, Knightsbridge, London SW1X 7XL or by emailing us on email@example.com and informing us so.
If you no longer wish to receive e-mails from us, each email we send contains a simple, automated way for you to request that we stop. If you wish to do this, simply follow the instructions at the end of any email or please call our Customer Care Team who will be more than happy to help you. You may continue to receive mailings which are already on route to you for a short period of time while your request is being processed.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal details to these websites.
We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes. The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act 1998. Any access request may be subject to a small fee to meet our costs in providing you with details of the information we hold about you.
Security of our website is of up most importance to us. Our site uses software to provide high level SSL encryption technology . There are two simple ways to check if a page on our website is secure; firstly a small padlock sign will appear in the bottom bar of your browser and the ‘http’ will be replaced with ‘https’ at the front of harrods.com in the browser address window. Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot make absolute guarantees over the security of the information you provide over the internet and as such we cannot be held responsible for it.
Please note that e-mail correspondence is free format text and cannot be encrypted, therefore it is not a secure means of communication.
We will never contact you by e-mail to ask you to send or confirm any of your personal details, if we need any information of this nature we will only contact you by telephone.
Never send any sensitive information, such as passwords or credit card information, via email.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Where we store your information
Questions, comments and requests regarding this Security and Privacy are welcomed and should be addressed to Customer Services Department, quoting Security and Privacy Enquiry, at Customer Services, Harrods, 87-135 Brompton Road, Knightsbridge, London SW1X 7XL or by emailing us on firstname.lastname@example.org.